Shipping and Delivery Policy

1. Delivery Areas

Mad Monkey delivers to addresses within South Africa. We may ship internationally upon request; international orders are subject to additional shipping fees, customs duties and taxes.

2. Processing and Shipping Times

Orders are processed within 1–2 business days after payment confirmation. Custom or personalised items may require additional processing time. Delivery times vary by location but generally take 2–5 business days in major centres and up to 7 business days in outlying areas. These are estimates and not guaranteed.

3. Shipping Fees

Shipping charges are calculated at checkout based on your delivery address and order weight. Shipping fees are clearly displayed before you finalise your order. From time to time we may offer free shipping promotions.

4. Order Execution and Non‑Availability

In accordance with the ECT Act, Mad Monkey must execute orders within 30 days after receiving them unless the parties agree otherwise. If we cannot fulfil your order within 30 days, we will notify you and you may cancel the order with seven days’ written notice. If a product becomes unavailable, we will inform you immediately and refund any payments within 30 days.

5. Tracking

Once your order has been dispatched, we will send you a tracking number. You can use this number to track your parcel on the courier’s website.

6. Delivery Issues

If your parcel is lost or arrives damaged, please notify us within two business days. We will liaise with the courier to resolve the issue. Risk and ownership transfer to you upon delivery.

7. Incorrect Addresses

Please ensure that your delivery address is accurate and complete. We are not liable for delayed or lost shipments due to incorrect or incomplete addresses.