1. Introduction

Mad Monkey Hoodies n Tshirts (“Mad Monkey”, “we” or “us”) respects your privacy. This policy explains how we collect, use and protect your personal information when you visit our website or purchase our products. By using our site, you consent to the practices described below.

2. Responsible Party and Information Officer

The responsible party for your personal information is Hoodies n Tshirts by Mad Monkey, Johannesburg, South Africa. You may contact the Information Officer at info@hoodiesntshirts.co.za

3. Information We Collect

We collect and process the following categories of personal information:

• Contact details: name, e‑mail address, telephone number and delivery address when you create an account, place an order, request a quotation or contact us.
• Transaction information: purchase details, payment method, order history and invoices.
• Technical data: IP address, browser information, device identifiers and cookies when you visit our site.
• Marketing preferences: your consent to receive marketing communications and information about your interests.

We collect information directly from you when you provide it (e.g., during checkout or when you subscribe to our newsletter) and automatically through cookies and analytics tools.

4. Purpose of Collection

We collect personal information for the following purposes:

• To process and deliver your orders, manage payments and provide customer support.
• To communicate with you about your orders, account or queries.
• To personalise your shopping experience, remember your preferences and improve our website.
• To send you marketing and promotional materials about products similar to those you have purchased, provided you have opted in to receive marketing. You may unsubscribe at any time.
• To comply with legal obligations, including financial and tax regulations.

5. Voluntary or Mandatory Nature of Information

Providing personal information is voluntary; however, if you do not provide information necessary to process your order (such as your delivery address or payment details), we may not be able to fulfil your purchase.

6. Legal Basis for Processing

We process personal information with your consent (for marketing and cookie tracking), when it is necessary to perform a contract (fulfilling orders), to comply with legal obligations and for our legitimate interests (such as preventing fraud and improving our services). We will inform you when we rely on legitimate interests and why those interests do not override your rights.

7. Disclosure of Information

We share your personal information only when necessary:

• With payment processors and banks to complete transactions.
• With courier and logistics partners to deliver your orders.
• With IT service providers who host our website and maintain our systems.
• With marketing service providers to send newsletters (only if you have consented).
• With regulatory bodies or law enforcement when required by law.

These third‑party operators process data on our behalf and are bound by confidentiality and data‑protection obligations. We do not sell or rent your personal information.

8. International Transfers

Some of our service providers are located outside South Africa. Where personal information is transferred internationally, we ensure that appropriate safeguards (such as data‑processing agreements and standard contractual clauses) are in place to protect your data to a standard similar to South African law.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including for accounting, legal or reporting requirements. For example, we retain transaction records for at least five years in accordance with tax legislation. We delete or anonymise data when it is no longer required.

10. Security Measures

We implement technical and organisational measures to protect personal information against unauthorised access, loss or destruction. These include SSL encryption, secure payment gateways, firewalls, access controls, regular security assessments, and staff training. In the event of a data breach, we will notify the Information Regulator and affected individuals as required under POPIA.

11. Your Rights

Under POPIA, you have the right to:

• Access your personal information we hold.
• Correct or update personal information.
• Delete or object to processing of your personal information.
• Withdraw consent to marketing communications at any time.

To exercise these rights, contact our Information Officer at info@hoodiesntshirts.co.za. You may also lodge a complaint with the Information Regulator (inforegulator.org.za).

12. Direct Marketing and Opt‑In Consent

We will send promotional e‑mails or SMS messages only if you have expressly opted in. Existing customers may receive marketing about similar products; you can opt out at any time by following the unsubscribe link or contacting us.

13. Cookies and Tracking Technologies

Our site uses cookies to remember your preferences, keep you signed in and analyse how visitors use our site. Non‑essential cookies used for analytics or advertising require your consent. When you visit our site, a cookie banner allows you to accept or decline non‑essential cookies. You can also manage your cookie preferences at any time via the “Cookie Preferences” link in the footer.

Cookies we use include session cookies (expire when you close your browser), persistent cookies (remain on your device until they expire), and third‑party cookies from service providers such as Google Analytics. For each cookie, we disclose its purpose and retention period in our cookie policy.

14. Children’s Privacy

Our site is intended for use by individuals aged 18 and older. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

15. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Please check this page regularly.

16. Contact Us

If you have any questions about this policy or how we process your personal information, please contact our Information Officer at info@hoodiesntshirts.co.za