Returns and Refunds Policy

1. Statutory Right to Return Defective Goods

Mad Monkey honours the six‑month automatic warranty provided by the CPA. If goods fail to be of good quality, durable or reasonably suitable for their intended purpose within six months of delivery, you may return the item and choose a repair, replacement or full refund. We will cover the cost of returning defective goods and will not charge for wear and tear.

2. Cooling‑Off Period for Online Purchases

For goods purchased on our website, you may return them within 7 days of receiving the goods without providing a reason. Items must be unused and in their original packaging. You are responsible for the return shipping costs unless the goods are defective. We will refund you within 30 days of receiving the returned item. The following items are non‑returnable under this cooling‑off right: custom‑made or personalised goods, perishable goods, unsealed audio or software and newspapers or magazines.

3. Cooling‑Off Period for Direct Marketing (if applicable)

If we engage in direct marketing (door‑to‑door, telephone or email sales) and you purchase products as a result, you have 5 business days from the later of the delivery date or contract conclusion to cancel the transaction. Notice of cancellation may be written or oral. We will provide a full refund within 15 business days and collect the goods at our expense. This right does not apply to regular website orders where you initiated the purchase.

4. How to Request a Return

To return an item, contact us at returns@hoodiesntshirts.co.za with your order number, the items you wish to return and the reason (if defective). We will provide instructions and a return shipping label (for defective goods). For non‑defective goods returned under cooling‑off rights, you must arrange and pay for return shipping.

5. Refunds

Refunds will be processed via the original payment method within 30 days after we receive the returned goods. For defective goods, we may first inspect and test the item; we will not repair significant defects without your consent.

6. Exchanges

If you request a replacement, we will dispatch the replacement product (subject to stock availability) within 3–5 business days after receiving the returned item. If the replacement is unavailable, we will offer a refund or alternative product.

7. Gifts

If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.